Cancel/Change Order

At Carviano, we understand that customers may occasionally need to cancel an order or make a correction after checkout. Because orders can move into processing quickly, we recommend contacting our customer support team as soon as possible. This policy explains how cancellation and order-change requests are handled, what information we need, and what options may be available after an order has entered fulfillment.

1. Order Cancellation Policy

Customers may request cancellation of an order before the order has entered the fulfillment or shipping process. Since Carviano generally begins handling orders within 1 business day, cancellation requests should be submitted promptly after the order is placed.

A cancellation request is not automatically considered approved when it is submitted. Our team must first determine whether the order can still be stopped before processing, packing, or shipment.

2. Order Change Policy

If you need to change an order, such as correcting a shipping address, changing a product, adjusting a quantity, or making another modification, contact us as soon as possible after checkout.

We will make reasonable efforts to accommodate a change before fulfillment begins. However, an order change cannot be guaranteed because inventory allocation, packing, and shipping processes may begin shortly after an order is received.

3. How to Request a Cancellation or Change

To request a cancellation or change, email our customer support team at support@carviano.com. Please provide enough information for us to identify the order and understand exactly what you would like to change.

We recommend including the following information:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• The specific product or products involved.
• A clear explanation of the requested cancellation or change.
• The corrected information if you are requesting an address or order detail change.

4. Shipping Address Changes

Customers should carefully review their shipping address before completing checkout. If you discover an incorrect or incomplete address after placing your order, contact Carviano immediately.

We may be able to update the shipping address if the order has not yet been processed or transferred to the carrier. Once the package has been shipped, an address change may no longer be possible through Carviano.

5. Changes After an Order Has Shipped

Once an order has been handed to USPS, UPS, FedEx, or another delivery provider, Carviano may no longer be able to modify or cancel the shipment directly.

If your order has already shipped, please contact our support team. Depending on the circumstances, we may provide available guidance regarding delivery or return options.

If the product is eligible for return after delivery, you may request a return according to the Carviano Return & Refund Policy.

6. Cancellation Before Fulfillment

If your cancellation request is received and approved before fulfillment begins, the order may be cancelled and the applicable payment may be refunded to the original payment method.

Refund timing after cancellation can vary depending on the payment provider or financial institution. Carviano will process an approved cancellation refund according to the applicable transaction procedures.

7. Product Changes

If you selected the wrong Hat, Scarf, Sunglasses, size, color, style, or quantity, contact us immediately with your order number and the requested correction.

Product changes are subject to inventory availability. If the requested replacement product is unavailable, Carviano may be unable to make the requested change. In such circumstances, the original order may continue according to its existing details unless a cancellation or other available solution can be arranged.

8. Quantity Changes

Requests to increase or decrease the quantity of an item should be submitted as soon as possible. A quantity adjustment may be possible before fulfillment begins, provided the requested quantity is available.

If a quantity change affects the total order value, shipping charges, or payment authorization, additional processing may be required before the change can be completed.

9. Orders Subject to Fulfillment

Carviano generally handles orders within 1 business day. Our fulfillment process may include inventory allocation, order verification, picking, packing, labeling, and preparation for carrier collection.

Because these activities can occur quickly, customers should not rely on the ability to make changes after placing an order. The earlier a request is received, the greater the possibility that our team can accommodate it.

10. Shipping Timeline

Shipping estimates are approximate and may be affected by carrier operations, weather, holidays, transportation delays, incorrect addresses, or other circumstances outside Carviano's direct control.

11. Cancellation Refunds

When Carviano approves a cancellation before fulfillment, any applicable refund will generally be issued to the original payment method used for the order.

The time required for the refund to appear in your account depends on the payment processor and financial institution. Once Carviano has initiated the applicable refund, additional posting time may be outside our direct control.

12. If Cancellation Is Not Possible

If an order has already entered fulfillment or shipment and cannot be cancelled, customers may be able to use the return process after delivery if the item qualifies under our Return & Refund Policy.

Eligible products may generally be returned within 60 days from delivery. Carviano does not charge a restocking fee or return processing fee for eligible returns.

13. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately and provide all applicable order numbers. We will review the orders and determine whether one of the duplicate orders can still be cancelled before fulfillment.

If a duplicate order has already shipped, the applicable return process may be available after delivery, subject to the Return & Refund Policy.

14. Incorrect Customer Information

Customers are responsible for ensuring that the name, shipping address, email address, telephone number, and other information supplied during checkout are accurate.

If incorrect information results in a delivery problem, additional shipping arrangements, or a returned package, Carviano will work with the customer to determine what options may be available based on the circumstances.

15. Requests Outside Business Hours

Cancellation and change requests received outside our normal support hours will be reviewed when our customer service team becomes available. Because orders may continue moving through fulfillment during this period, customers should submit requests as soon as possible rather than waiting for the next business day.

16. Contact Information

For all cancellation and order-change requests, please contact Carviano directly. Include your order number and clearly explain the action you would like us to take.