Payment Methods

At Carviano, we aim to provide a straightforward and secure checkout experience. At this time, PayPal is the only payment method available for purchases made through our online store. This page explains how PayPal payments work, what customers should expect during checkout, and what to do if you experience a payment-related issue.

1. Available Payment Method

When you select PayPal during checkout, you will be directed through the applicable PayPal payment process. Your payment is subject to PayPal's terms and security procedures.

2. Payment Method Overview

3. How to Pay with PayPal

Completing a purchase with PayPal is designed to be simple. After selecting your products and proceeding to checkout, follow the payment instructions displayed on the website.

1. Add your desired products to your shopping cart.
2. Proceed to checkout and review your order details.
3. Select PayPal as the available payment method.
4. Continue to the PayPal payment interface when prompted.
5. Sign in to your PayPal account or use an available PayPal checkout option.
6. Review the payment amount and transaction details.
7. Authorize the payment through PayPal.
8. Return to Carviano after the payment process is completed.

Your order can be processed after the payment has been successfully authorized and the applicable order information has been received by Carviano.

4. Payment Authorization

All payments are subject to authorization by PayPal. A payment may be declined, delayed, reversed, or require additional verification depending on the customer's PayPal account, funding source, security checks, transaction information, or PayPal's applicable policies.

Carviano does not control PayPal's authorization decisions. If a payment cannot be authorized, customers should review the payment information displayed by PayPal or contact PayPal directly for assistance.

5. Payment Security

Payment transactions are handled through PayPal's payment infrastructure. When you complete a transaction through PayPal, payment information may be transmitted directly to PayPal for processing and authorization.

Carviano does not require customers to send payment credentials, passwords, or sensitive payment information to us by email. For your security, never send your PayPal password or account security codes to Carviano customer support.

6. Order Total and Shipping Charges

Before completing payment, customers should review the order summary shown during checkout. The applicable product prices and shipping charges will be displayed before the order is submitted.

7. Payment Confirmation

After a successful transaction, Carviano may send an order confirmation to the email address associated with your order. Customers should review the confirmation carefully to ensure that the products, quantities, shipping address, and other order details are correct.

If you do not receive an expected order confirmation, please contact our customer support team at support@carviano.com.

8. Failed or Declined Payments

If your PayPal payment is declined or cannot be completed, your order may not be successfully submitted or may remain pending until payment is confirmed.

If this occurs, customers should check their PayPal account, verify the available funding source, and review any instructions or messages provided by PayPal.

• Confirm that your PayPal account is active.
• Verify that the selected funding source is available.
• Check whether PayPal requires additional verification.
• Confirm that your billing and transaction information is accurate.
• Contact PayPal if the payment continues to be declined.

9. Pending Payments

A payment may occasionally appear as pending while PayPal completes its authorization or verification process. Carviano may wait for confirmation of payment before processing the associated order.

If a payment remains pending for an extended period, customers should first review the transaction status in their PayPal account. You may also contact Carviano customer support so we can check the order status available to us.

10. Duplicate Payments or Duplicate Orders

If you believe you have accidentally submitted a duplicate order or have been charged more than once for the same transaction, please contact Carviano as soon as possible.

Include the relevant order number and transaction details so our team can review the situation. If a duplicate transaction is confirmed, the appropriate resolution will depend on the order and payment status.

11. Refunds

Approved refunds are generally issued to the original payment method used for the transaction. When an order was paid through PayPal, the applicable refund will generally be returned through PayPal.

Carviano processes eligible refunds according to our Return & Refund Policy. Eligible returns may be requested within 60 days from delivery, and refunds are processed within 12 days after the returned product has been received and reviewed.

12. Cancellation Refunds

If an order is successfully cancelled before fulfillment and a refund is due, Carviano will process the applicable refund according to the order's payment status and cancellation circumstances.

Once Carviano initiates a refund, the time required for the funds to become available in the customer's PayPal account may depend on PayPal's processing procedures.

13. Currency and Exchange Rates

Carviano displays product and order pricing in U.S. dollars unless otherwise stated. If a customer uses a PayPal account or funding source associated with another currency, PayPal may apply its own currency conversion process and applicable exchange rate.

Any currency conversion performed by PayPal is subject to PayPal's terms and applicable conversion rates. Carviano does not control third-party currency conversion rates.

14. Customer Responsibility

Customers are responsible for ensuring that the information provided during checkout is accurate and that they are authorized to use the selected PayPal account or funding source.

Customers should review the complete order summary before authorizing payment, including the selected products, quantities, shipping information, and total amount.

15. PayPal Terms and Privacy

PayPal operates as an independent payment service provider. Its payment processing, account management, security procedures, dispute processes, and privacy practices may be governed by PayPal's own terms and policies.

Customers should review the applicable PayPal terms and privacy information for additional details regarding how PayPal handles payment transactions and account information.

16. Payment Support

For questions about whether an order has been received, payment confirmation, order status, or a Carviano refund, contact our customer support team. For PayPal account-specific issues, such as login problems, payment authorization failures, or account restrictions, customers may need to contact PayPal directly.