Return & Refund Policy

At Carviano, we want you to feel confident when shopping for women's fashion accessories. If your purchase does not meet your expectations, this Return & Refund Policy explains the available return and refund process for eligible Hats, Scarves, Sunglasses, and other products purchased through our online store.

1. Return Policy Overview

Carviano accepts eligible returns within 60 days from the date the order was delivered. This return period gives customers sufficient time to review their purchase and decide whether the item is suitable for their needs.

Eligible returns can be requested without a restocking fee or other return processing fee. Products must meet the applicable return conditions described below so that they can be inspected and returned to inventory where appropriate.

We recommend contacting our customer support team before sending any item back. This allows us to provide the appropriate return instructions and helps ensure that your return can be properly identified when it arrives.

2. Return & Refund Summary

3. Eligibility for Returns

To qualify for a return, the product should be in its original condition and suitable for resale. This generally means that the item should not have been worn, washed, altered, damaged, or intentionally modified after delivery.

Where applicable, products should be returned with their original tags, packaging, accessories, and other materials supplied with the order. Keeping these materials together can help us process and evaluate the return more efficiently.

Items returned after the 60-day return period may not qualify for a refund. Customers should contact Carviano before sending an item back if they are unsure whether the purchase qualifies.

4. Conditions for Returned Products

Because Carviano sells fashion accessories, returned products should be handled carefully to maintain their original condition.

• The item should be unused or in an appropriate original condition.
• The product should not show signs of wear, washing, staining, or alteration.
• Original tags and packaging should be included when applicable.
• Accessories or components included with the original product should be returned.
• The return must be initiated within the 60-day return period.

5. How to Request a Return

To begin a return, contact Carviano customer support at support@carviano.com. Please include your order number and explain which item or items you would like to return.

Providing clear information when submitting your request helps our team identify the original purchase and provide the appropriate return instructions.

6. Return Shipping

Carviano does not charge a restocking fee or return processing fee for eligible returns. Customers should contact customer support before returning an item to receive the correct return instructions for their order.

Return shipping arrangements may depend on the reason for the return and the specific circumstances of the order. We recommend retaining the shipping receipt or tracking information until the return has been received and the refund process has been completed.

7. Refund Policy

Once an eligible returned item has been received and reviewed, Carviano will process the applicable refund within 12 days.

Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in the customer's account after processing may vary depending on the payment provider or financial institution.

Carviano does not charge a refund processing fee or restocking fee for eligible returns. The refund amount will be determined based on the eligible returned merchandise and applicable order terms.

8. Refund Timeline

9. Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, please contact Carviano as soon as reasonably possible.

To help us review the issue, we may request photographs of the product, packaging, shipping label, and any visible damage or discrepancy. This information allows our team to better understand the issue and determine an appropriate resolution.

If the return is approved because of a product issue attributable to fulfillment, Carviano will provide appropriate instructions for resolving the matter.

10. Exchanges

If you would like a different item, style, or color, please contact our support team to discuss the available options. Because product availability can change, an exchange may not always be possible for the exact item originally purchased.

If the requested replacement is unavailable, an eligible return and refund may be offered instead according to this policy.

11. Non-Eligible Returns

A return may not qualify if any of the following circumstances apply:

• The return is requested after the 60-day return period.
• The product shows substantial signs of use or wear.
• The item was damaged after delivery through improper handling.
• The product has been altered, washed, modified, or intentionally damaged.
• Important components, accessories, or applicable original materials are missing.
• The item cannot reasonably be identified as part of the original order.

If you are uncertain whether an item qualifies for return, please contact our support team before shipping the product back.

12. Late Returns

Customers should initiate their return within 60 days of delivery. Requests submitted after this period may not be accepted.

If an unusual circumstance prevented you from contacting us within the standard return period, please explain the situation when contacting customer support. Any exception will be considered based on the individual circumstances and applicable order information.

13. Customer Responsibility

Customers are responsible for packaging returned items securely enough to prevent unnecessary damage during transportation. Products should be packed appropriately and, where applicable, returned with their original packaging and accessories.

We recommend retaining any return shipment receipt or tracking information until the return has been confirmed as received by Carviano.

14. Return & Refund Summary

15. Customer Support

Our customer support team is available to assist with return requests, refund questions, product concerns, and other order-related matters.

16. Contact Us

If you have questions about whether your order qualifies for a return, need assistance starting a return, or want to check the status of a refund, please contact Carviano at support@carviano.com.

When contacting us, please include your order number whenever possible so that our team can review your purchase and provide the appropriate assistance.