Privacy Policy

At Carviano, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact our team, or otherwise interact with our online store, as well as how that information may be used, shared, protected, and retained.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Carviano website and related interactions with our online store. It describes the categories of information we may collect, the purposes for which we use that information, and the choices that may be available to you.

By using the Carviano website, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of the website where appropriate.

2. Information We Collect

The information we collect depends on how you interact with Carviano. Some information is provided directly by you, while other information may be collected automatically when you browse or use the website.

3. Information You Provide Directly

You may provide personal information when you place an order, create an account, contact customer support, submit a return request, request assistance with an order, subscribe to communications, or otherwise interact with Carviano.

Depending on the interaction, this information may include your name, email address, telephone number, billing information, shipping address, order details, and other information necessary to respond to your request or provide the requested service.

4. Order and Transaction Information

When you place an order through Carviano, we may collect information necessary to process and fulfill the transaction. This can include the products purchased, order number, shipping address, billing details, contact information, and transaction status.

Payment information may be processed through third-party payment providers. Carviano does not need to retain complete payment card information when the applicable payment provider handles transaction processing directly.

5. Automatically Collected Information

When you visit the Carviano website, certain technical information may be collected automatically by our website, hosting environment, analytics services, security systems, or similar technologies.

This information may include your IP address, browser type, operating system, device type, approximate location derived from technical information, referring website, pages viewed, time spent on pages, and information about interactions with the website.

Automatically collected information helps us understand website performance, detect suspicious activity, troubleshoot technical problems, and improve the overall shopping experience.

6. Cookies and Similar Technologies

Carviano may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve website performance.

Cookies are small data files stored on your device by a website. Depending on your browser and device settings, you may be able to control or delete cookies. Disabling certain cookies may affect the availability or functionality of some website features.

7. How We Use Personal Information

Carviano may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling customer orders.
• Providing shipping and delivery services.
• Processing returns, refunds, and order changes.
• Responding to customer questions and support requests.
• Communicating important information about your orders.
• Maintaining and improving the website.
• Detecting and preventing fraud, abuse, and unauthorized activity.
• Monitoring website performance and technical reliability.
• Complying with applicable legal and regulatory requirements.
• Improving products, services, and the overall customer experience.

8. Customer Communications

We may use your contact information to send communications necessary to complete or manage your transaction, such as order confirmations, shipping updates, delivery information, return communications, refund updates, or responses to customer support inquiries.

Where permitted by applicable law, Carviano may also send promotional communications if you have provided appropriate consent or otherwise have a lawful basis for doing so. You may have the ability to unsubscribe from promotional communications through the available unsubscribe mechanism.

9. How We Share Information

Carviano does not share personal information indiscriminately. Information may be disclosed to service providers and business partners when reasonably necessary to operate the store, fulfill orders, provide requested services, maintain website functionality, or comply with legal obligations.

10. Shipping and Delivery Partners

To fulfill orders, Carviano may provide necessary shipping information to delivery providers such as USPS, UPS, and FedEx. Information shared may include the recipient's name, shipping address, contact information where required, and shipment-related details.

These providers use the information necessary to transport and deliver your order. Their handling of information may also be subject to their own privacy policies and applicable legal requirements.

11. Payment Service Providers

Payment transactions may be handled by third-party payment processors. When you submit payment information, it may be transmitted directly to the applicable payment provider for authorization and processing.

Carviano may receive limited transaction information, such as payment status, transaction identifiers, or payment method type, as necessary to confirm and manage your order.

12. Information Security

Carviano takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Customers should also take reasonable precautions when using online services, including protecting account credentials and avoiding sharing passwords with others.

13. Data Retention

Carviano may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain transaction and business records, resolve disputes, enforce applicable agreements, prevent fraud, and comply with legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

14. Your Privacy Choices

Depending on applicable law and the circumstances of your interaction with Carviano, you may have certain rights or choices regarding personal information.

These may include the ability to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information where legally available.
• Opt out of certain promotional communications.
• Manage certain browser cookie settings.
• Ask questions about how personal information is handled.

Some requests may be subject to applicable legal exceptions, verification requirements, or other limitations.

15. Marketing Communications

If you receive promotional emails from Carviano, you may unsubscribe using the unsubscribe option provided in the applicable communication. Unsubscribing from promotional messages does not necessarily stop transactional communications related to orders, payments, shipping, returns, refunds, or customer support.

16. Children's Privacy

Carviano's website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us in circumstances where collection was not appropriate, please contact us so that we can review the situation and take reasonable action.

17. Third-Party Websites

The Carviano website may contain links to third-party websites, services, or platforms. These third parties may have privacy practices that differ from ours.

Carviano is not responsible for the privacy practices, content, security, or policies of independent third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

18. Fraud Prevention and Security

Personal information and technical information may be used to identify suspicious transactions, prevent fraud, protect customers, investigate unauthorized activity, and maintain the security of our website and business systems.

Where reasonably necessary, information may be shared with payment providers, service providers, legal representatives, or appropriate authorities for these purposes.

19. Legal Disclosures

Carviano may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or valid governmental requests.

Information may also be disclosed when necessary to protect the rights, property, safety, or security of Carviano, our customers, service providers, or other individuals.

20. Business Transfers

If Carviano's business or assets are involved in a merger, acquisition, restructuring, sale, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations and protections.

21. Changes to This Privacy Policy

Carviano may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, service providers, or applicable legal requirements.

Updated versions will be posted on this page. We encourage customers to review this Privacy Policy periodically to remain informed about how information is handled.

22. Privacy Policy Summary

23. Contact Us About Privacy

If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to submit a privacy-related request, please contact Carviano using the information below.